Strictly no refunds, returns and exchanges of products, unless manufacturer defects and mistakes. We take extremely great care in our packaging to avoid damage. However, inevitable events of damaged parcels, we will resend the damaged items.
Defect items are applicable to factory manufactured products only.
Any missing items in the package can only be attend to within 15 days of receipt. Exchanges are possible within 15 days of receipt for defect items which have to be in the original new condition and packaging.
The delivery date is confirmed by the SingPost Trace online and postal date on the return package when received.â?¨ When you receive the product please open it carefully making sure not to damage any of the packaging. Send us an e-mail specifying the following items within 15 days from the date of delivery:
Your full name
Name and quantity of goods
Reasons for returning
For damaged items, please contact firstname.lastname@example.org with a photo of the damage. All items will be wrapped with bubble wrap to prevent breakage for shipping. Certain pieces will be ship in a gift box if stated and are in good condition before shipping! All return item(s) will have to reach our return address within 60 days upon the date of purchase before any refund can be made. Kindly understand no refund can be made later then 60 days.
Please understand customize item(s) are not able to do a full refund. Rest assure packing for shipment will only after confirmation of approvals by you.
* For sanitary reasons, earrings, hairpins and all SALE item(s) is NON returnable.
Artists DO NOT try on the earrings and hair pins made to sell. We will gladly appreciate if you can send us email/feedback about your experience with these handmade work.
* You can request for more photos to ensure you like the piece(s) before making payment. We will be happy to be at your service.
Kindly understand shipping fees are non-refundable.
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You might also like to know that we can accept payment through the below channels.
Just drop us an email if you prefer these payment mode instead.