Shop Policies

 

Refund Policy

Strictly no refunds, returns and exchanges of products, unless manufacturer defects and mistakes. We take extremely great care in our packaging to avoid damage. However, inevitable events of damaged parcels, we will resend the damaged items.

Defect items are applicable to factory manufactured products only.

Any missing items in the package can only be attend to within 15 days of receipt. Exchanges are possible within 15 days of receipt for defect items which have to be in the original new condition and packaging.

The delivery date is confirmed by the SingPost Trace online and postal date on the return package when received.â?¨ When you receive the product please open it carefully making sure not to damage any of the packaging. Send us an e-mail specifying the following items within 15 days from the date of delivery:

 

Order number

 

Your full name

 

E-mail address

 

Name and quantity of goods

 

Reasons for returning 

 

For damaged items, please contact singapore.funwithartz@gmail.com with a photo of the damage. All items will be wrapped with bubble wrap to prevent breakage for shipping. Certain pieces will be ship in a gift box if stated and are in good condition before shipping! All return item(s) will have to reach our return address within 60 days upon the date of purchase before any refund can be made. Kindly understand no refund can be made later then 60 days.

Handmade Products

Please understand customize item(s) are not able to do a full refund. Rest assure packing for shipment will only after confirmation of approvals by you.

* For sanitary reasons, earrings, hairpins and all SALE item(s) is NON returnable.
Artists DO NOT try on the earrings and hair pins made to sell. We will gladly appreciate if you can send us email/feedback about your experience with these handmade work.

 * You can request for more photos to ensure you like the piece(s) before making payment. We will be happy to be at your service.

Kindly understand shipping fees are non-refundable.

-------- By making a purchase in this Shop, you are deemed to have read, understood, accepted and be bound by all the terms and conditions of the Shop ---------

Please note that: READY MADE items and crafting materials will be shipped within two business days after payment is received.
 
Made to order items will have to refer to each individual description.
 
* We are not able to do shipping on Saturday, Sunday and Singapore Public Holidays. All Item(s) will be shipped by registered mail with tracking number and signature confirmation).
 
Payment by Credit card / Paypal
  • Please fill up the required field and select payment mode we will get back to you within 24 business hours upon the receipt of your order.
  • Please remember to state your mailing address clearly. For more shipment information please see under Shipping Terms and Conditons.
  • We are not able to bear responsibility for wrong shipping address given.
  • We ship world wide at a Flat Rate otherwise for Big Bulky Item, we will send a Payment Request via PAYPAL thru email to you for the difference of shipping fees (PayPal +3.4% fee). We will expect the payment within 7 business days. You pay the shipping costs and we ship the order as soon as money + CO document (about 2-3 days) has arrived.
  • Please take note of your order number.
  • You will be informed of the tracking number once we've sent it out.

You might also like to know that we can accept payment through the below channels.

  • T/T payment through bank- bank charges (both sides) will be payable by customer.
  • For customers who wish to purchase Clay Supplies in Bulk:
    Account Holder: Fun with Artz
    Bank Sort Code: 7171
    Bank Name: DBS Bank Ltd Singapore
    Bank Swift Code: DBSSSGSG

    *Both way bank charges has to be absorbed by buyer.

    Please email us at singapore.funwithartz[at]gmail.com with a payment confirmation slip.
    All outstanding and unpaid orders will be cancelled after 24 hours. No items reservations are made to orders which are unpaid.

    If the value of the order is above the limit amount for your country's customs, please be ready to pay taxes when your order arrives.

Just drop us an email if you prefer these payment mode instead.

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